CDC Praxa offers a variety of Managed Services to clients including outsourcing, facilities management and strategic infrastructure projects.
Information technology outsourcing assists organisations in cohesively managing IT services and related functions. The outsourcing of IT services is a practical alternative for organisations wanting to concentrate on their own core business activities. In many organisations, the management of IT infrastructure and services can be an area where efficiency and effectiveness is hard to achieve due to limited internal strategic and operational capabilities. Operational risk can also be limited through improvements in service, while a more satisfactory cost structure can be put in place to manage the total IT expenditure in the organisation.
CDC Praxa provides services to its clients under multi-year contracts that enable them to achieve their core business objectives.
CDC Praxa has extensive and demonstrable experience in commercial and public IT infrastructure outsourcing and facilities management. CDC Praxa can also provide business analysis services and perform strategic technology projects to improve clients' operational efficiency.
CDC Praxa Managed Services include:
- Services provided to organisations who wish to outsource their infrastructure management, including desktop/LAN, midrange, data, voice, Help Desk and IT asset ownership.
- Services based on the strategic sourcing of segments of an organisation's IT environment, e.g. Help Desk and Level 2 support.
- Facilities Management, while the organisation itself retains control and ownership of services and assets.
An important determinant of success in a Managed Services arrangement is a clear understanding of the role of each party and an effective communication and reporting strategy that is able to respond promptly to the client's evolving needs. CDC Praxa's close management of the business relationship ensures responsiveness, adaptability to change and effective issue resolution.
CDC Praxa's Managed Services staff has gained broad experience in project management, on-site support, senior technical management and financial management. This experience is backed by a practical and business-focused attitude. In short, CDC Praxa's staff aims to understand each organisation's business requirements, and then apply the appropriate IT strategy to meet the client's business objectives.
Market Focus
Managed Services covers a broad range of services and client types. The following are examples of the different types of services that CDC Praxa Managed Services Business Unit provides:
- Federal government small agency outsourcing (100-500 seats)
- Selective sourcing of infrastructure services across commercial and public organisations, such as midrange, desktop/server, LAN/WAN communications and help desk
- End-to-end medium sized commercial and public organisations (500-2000 seats)
- Facilities Management arrangements for infrastructure management across public and private organisations